Question 1

Do you offer a product warranty?

Accepted Answer

Yes, Pawty Time products come with a 12-month warranty from the date of purchase.
The warranty covers manufacturing defects under normal use conditions.

Please keep your proof of purchase and contact us via LINE Official Account (@pawtytime) if you need warranty support. Our team will be happy to assist you.

Question 2

What should I do if my item arrives damaged or has a defect?

Accepted Answer

If your item arrives damaged or has a manufacturing defect, please contact Pawty Time within 7 days of receiving your order.
Kindly provide your order number, photos or videos of the issue, and a brief description via our LINE Official Account (@pawtytime) or other customer support channels.

Our team will review the case and arrange a replacement or appropriate solution as quickly as possible.

Question 3

What does the warranty cover?

Accepted Answer

Our warranty covers manufacturing defects in materials and workmanship under normal use. This includes issues related to the stroller frame, wheels, folding mechanism, and structural components.

If a covered issue occurs within the warranty period, Pawty Time will assess the case and provide an appropriate solution, such as repair or replacement, in accordance with our warranty policy.

Warranty & After-Sales