Warranty Policy

All Pawty Time pet strollers purchased through official sales channels are covered by a 12-month warranty starting from the purchase date, as indicated by valid proof of purchase.

Accepted proof of purchase (any one of the following):

• Receipt / Tax invoice / Delivery note
• Order confirmation from the Pawty Time website
• Order ID from Shopee, Lazada, or other official sales channels
• Warranty registration (recommended)

Customers are encouraged to register their warranty on the Pawty Time website using their order information. This helps us verify eligibility and provide faster, more efficient after-sales support.

During the warranty period, if damage occurs as a result of normal use and in accordance with the user manual, Pawty Time will provide service at the company’s discretion, including:

• Inspection and repair of the product, or
• Replacement of defective parts or components

At no cost for parts (except in cases that fall outside warranty coverage).

Evaluation Guidelines

• Minor issues: troubleshooting guidance or shipment of replacement parts, as appropriate
• Structural or major mechanical issues: the product may need to be sent in for inspection prior to repair or replacement

The warranty does not cover damages caused by the following circumstances:

• Improper use or use not in accordance with the instructions for each model
• Carrying loads exceeding the weight limit specified in the manual
• Accidents, drops, severe impacts, or damage caused by sharp objects
• Improper storage conditions, such as excessive humidity or extreme heat
• Use of harsh or unsuitable cleaning chemicals (e.g., frequent alcohol spraying causing fabric fading or stiffness)
• Modification, disassembly, or self-repair by anyone other than authorized Pawty Time technicians
• Damage caused by pets, including biting, chewing, scratching, or tearing

• The product is covered by a 12-month warranty from the date of purchase, with valid proof of purchase required.
• Pawty Time reserves the right to determine the appropriate repair method or replacement of parts/components at its discretion.
• The warranty covers only the stroller’s main structural components and primary mechanical parts (see details below).
• The warranty will be void immediately if the product is disassembled, modified, repaired by unauthorized persons, or if the structure or wheel system is altered from factory standards.
• Damage caused by pets, including biting, chewing, scratching, or destruction.

• The main stroller frame if cracked or damaged to the extent that it affects safety (excluding normal wear such as minor scuffs or scratches).
• Wheels, axles, bearings, or suspension systems that malfunction and clearly affect normal operation.

• Fabric, leather, mesh, and zippers
• Damage caused by pets, including biting, chewing, or scratching
• Normal wear and tear due to usage over time (e.g., color fading from sunlight or long-term use)
• Damage resulting from the use of improper or harsh cleaning chemicals
• Locks, clips, and small plastic components
• Breakage caused by pet chewing or by rough or improper use

If your product is damaged after the warranty period has expired, Pawty Time is happy to provide the following services:

• Product inspection and repair assessment at no labor charge
• Customers pay only for the replacement parts actually required
• Shipping costs to and from the service center (if applicable)

In some cases, replacement parts may require additional time to be arranged. Customers will be responsible for shipping costs for sending and returning the product and/or parts.

Pawty Time remains committed to supporting you with ongoing care and usage guidance. Please feel free to contact us through any of our official channels.

• Email: [email protected]
• LINE Official: @pawtytime
• Facebook: Pawty Time
• Instagram: pawtytimeth
• Tel: 062-650-7619