Care & Safety

How do I clean the stroller?
We recommend wiping the frame with a damp cloth and cleaning fabric parts according to the care instructions provided.

Shipping & Delivery

How long does delivery take?
Delivery typically takes 2–5 business days within Thailand, depending on your location and order volume.
Do you ship nationwide?
Yes, we offer nationwide delivery within Thailand.

Ordering and Purchasing

Where can I purchase a Pawty Time stroller?
You can shop via the official Pawty Time website, our LINE Official Account, or partner platforms like Shopee and Lazada.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled before they are shipped. Please contact us as soon as possible via LINE Official Account (@pawtytime).

Warranty & After-Sales

Do you offer a product warranty?
Yes, Pawty Time products come with a 12-month warranty from the date of purchase.
The warranty covers manufacturing defects under normal use conditions.

Please keep your proof of purchase and contact us via LINE Official Account (@pawtytime) if you need warranty support. Our team will be happy to assist you.
What should I do if my item arrives damaged or has a defect?
If your item arrives damaged or has a manufacturing defect, please contact Pawty Time within 7 days of receiving your order.
Kindly provide your order number, photos or videos of the issue, and a brief description via our LINE Official Account (@pawtytime) or other customer support channels.

Our team will review the case and arrange a replacement or appropriate solution as quickly as possible.
What does the warranty cover?
Our warranty covers manufacturing defects in materials and workmanship under normal use. This includes issues related to the stroller frame, wheels, folding mechanism, and structural components.

If a covered issue occurs within the warranty period, Pawty Time will assess the case and provide an appropriate solution, such as repair or replacement, in accordance with our warranty policy.

Product Information

What size pups can ride in Pawty Time strollers?
Pawty Time strollers are suitable for small to medium-sized dogs, with models that support a maximum load of approximately 25–30 kg, depending on the model.
To ensure the best fit and comfort for your pup, we recommend checking the maximum weight capacity and cabin dimensions of each stroller before purchasing.

If you’re unsure which model is right for your dog, feel free to contact us via LINE Official Account (@pawtytime)—we’re happy to help you choose the perfect one.
Can cats use Pawty Time strollers?
Yes. Pawty Time strollers are also suitable for cats, provided the weight and size fall within the recommended limits.
Are Pawty Time strollers foldable?
Yes. Our strollers feature a foldable design, making them easy to store and transport.
Are the fabrics water-resistant?
Yes. Pawty Time strollers use water-resistant fabrics designed for everyday outdoor use.
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